Head of Operations at Boctrust Microfinance Bank - IgbohoConnect

Head of Operations at Boctrust Microfinance Bank

Posted: Aug 24, 2022
Deadline: Aug 31, 2022
  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 3 – 5 years
  • Location Lagos
  • Job Field Banking
  • Salary Range ₦150,000 – ₦200,000

Job Description

  • Oversee customer support processes and organize them to enhance customer satisfaction.
  • Identify and mitigate operational risk.
  • Thorough knowledge of bank operations functions
  • Monitor and supervise daily operations to ensure a free flow process.
  • Create a strong professional workforce by developing competent individuals in the banking operations team.
  • Cash management and provision.
  • Oversee the booking of loans and other banking activities in compliance with due process
  • Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
  • Collaborate with heads of other units to develop best practices for successful banking operations
  • Ensures the branch and vaults are opened and closed on a timely basis.
  • Enforces dual control procedures at all times.
  • Oversees teller duties and assists line with customer transactions during peak periods.
  • Performs pre-audits to ensure ongoing adherence to compliance procedures.
  • Stay informed of all deposit, business and consumer loan products.
  • Maintains adequate cash supplies at the facility.
  • Maintains proper teller and vault cash levels.

Job Requirement

  • Proficient use of bankone
  • Outstanding communication and people skills
  • Knowledge of all regulatory policies and procedure
  • Ability to recognize problems and apply Risk Management techniques to address them
  • Strong planning, organizational and time management abilities
  • Excellent Leadership, team management, developing and mentoring
  • High-level influencing and interpersonal skills
  • Excellent verbal and written communication skills
  • Meticulous attention to detail and accuracy.
  • Preferably Female

Method of Application

Interested and qualified candidates should forward their CV to: careers@boctrustmfb.com using the position as subject of email.


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